Return & Exchange Policy

Return & Exchange Policy – Mr. Shine

At Mr. Shine, we are committed to delivering your orders with the highest quality. To ensure a satisfactory shopping experience, please read the following terms before completing your purchase:

• Please ensure that all information provided is accurate to guarantee timely delivery of your order.

• Orders cannot be canceled once payment has been completed.

• If there is an error in your order, we will correct it at our expense, provided that you notify us within 7 days of receiving the order.

• Returns or exchanges are accepted only if the product has a defect or fault, even if it is repairable. We must be notified within 7 days of delivery.

• Products may be returned or exchanged within 7 days from the delivery date.

• Products must be unused and in their original condition to qualify for a return or exchange.

• Returns or exchanges are not accepted if the defect was clearly disclosed in the invoice or product description and accepted by the customer before purchase.

• The store is not responsible for shipments returned due to the customer’s failure to answer the courier or collect the shipment within 5 days. If the order is re-shipped, the customer will be responsible for the shipping charges again.

• Mr. Shine is not responsible for delays caused by shipping companies or circumstances beyond our control. However, we are committed to dispatching orders as quickly as possible.

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